Concierge and Wizard-of-Oz Workflows Reveal Reality
Behind the scenes, do the hard work manually while the user experiences a seamless path to value. This exposes edge cases, data needs, and hidden bottlenecks without committing to infrastructure. Tell participants you’re piloting a hands-on service and price accordingly, even if discounted. If the experience delights at a meaningful price, you’ve validated demand and can automate the most painful internal steps first. If it struggles, you’ll learn exactly where to adjust your promise, process, or positioning with minimal sunk cost.